Delivery Policy

At Joseph Kuosac, we are committed to delivering your orders in a timely and secure manner. Please find our delivery terms below:

1. Delivery Time
 • Worldwide Orders: Standard delivery time is approximately 14–21 working days (2–3 weeks) after dispatch.
 • Delivery times may vary depending on the destination country, customs clearance, and local courier performance.

2. Shipping Method
 • Orders are shipped through reliable international couriers with tracking service.
 • A tracking number will be provided once the shipment is dispatched.

3. Shipping Costs
 • Retail Orders (via Joseph Kuosac Online Shop): Shipping costs are borne by the seller (free shipping for customers).
 • Distributor and Dealer Orders: Shipping costs are borne by the distributor/dealer, following the original agreed practice.

4. Order Processing
 • Orders are usually processed within 3–5 working days after payment confirmation.
 • Delays may occur during peak seasons, public holidays, or unforeseen circumstances.

5. Delivery Issues
 • If a shipment is delayed or lost due to courier or customs issues, Joseph Kuosac will assist in tracking and communication but cannot be held responsible for external factors.
 • Customers are encouraged to contact us immediately if delivery issues arise.