At Joseph Kuosac, we are committed to delivering your orders in a timely and secure manner. Please find our delivery terms below:

1. Delivery Time
 • Worldwide Orders: Standard delivery time is approximately 14–21 working days (2–3 weeks) after dispatch.
 • Delivery times may vary depending on the destination country, customs clearance, and local courier performance.

2. Shipping Method
 • Orders are shipped through reliable international couriers with tracking service.
 • A tracking number will be provided once the shipment is dispatched.

3. Shipping Costs
 • Retail Orders (via Joseph Kuosac Online Shop): Shipping costs are borne by the seller (free shipping for customers).
 • Distributor and Dealer Orders: Shipping costs are borne by the distributor/dealer, following the original agreed practice.

4. Order Processing
 • Orders are usually processed within 3–5 working days after payment confirmation.
 • Delays may occur during peak seasons, public holidays, or unforeseen circumstances.

5. Delivery Issues
 • If a shipment is delayed or lost due to courier or customs issues, Joseph Kuosac will assist in tracking and communication but cannot be held responsible for external factors.
 • Customers are encouraged to contact us immediately if delivery issues arise.

At Joseph Kuosac, we value your satisfaction and stand behind the quality of our products. We provide the following policy to guide you through the exchange and return process.

1. Eligibility for Exchange or Return
• Items must be returned within 7 days of receipt.
• Products must be unused, in their original condition and packaging, including all accessories.
• Proof of purchase (order confirmation or invoice) is required.
• Clearance or promotional items are non-returnable and non-exchangeable unless defective.

2. Non-Eligible Items
• Customized or special-order products. • Items that have been used, installed, or damaged due to misuse.
• Products not purchased directly from the Joseph Kuosac official online shop.

3. Exchange Process
• Exchanges are accepted for the same product model in a different size or color (subject to availability).
• If the requested item is out of stock, we will provide a refund.

4. Return & Refund Process
• Once your return is received and inspected, we will notify you by email.
• Approved refunds will be processed within 7–14 business days to your original payment method.

5. Shipping Instructions
• Customers are responsible for return shipping costs unless the product is defective or shipped incorrectly.
• Please use a trackable shipping service and retain proof of shipment.
• Return address will be provided after your request is approved.

6. Defective or Incorrect Items
• If you receive a defective or incorrect product, please contact us within 3 days of receipt with photos and order details.
• We will arrange replacement or refund at no additional cost to you.

7. How to Request an Exchange or Return
Please contact our Customer Service Team at customer@josephkuosac.com with:
1. Order number
2. Item(s) to be returned or exchanged
3. Reason for return/exchange
4. Warranty Card for Wheelset
5. Sporting photos (if applicable)